We have 24 Hour Refund Policy. Customers will receive a refund with 24 hours notice of cancellation minus a 10% processing fee. If cancellation is made within 24 hours of the trip, tickets are forfeited and NO REFUND is allowed. Customers who cannot rebook their trip will receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.
There will be a 10% processing fee applied to all refund requests.
Groups and Charters requesting a refund must give a minimum 2 week notice.
What if it rains or there is fog?
We monitor many different forecasts and will make a decision regarding cancellations based on those, to include the marine forecast. We do not necessarily cancel for rain and/or fog. We want our guests to enjoy the sailing experience and Maine weather can change on a dime, this is part of that experience. The marine forecast is often misunderstood for land lovers. We need to base our decision on many factors, keeping the safety of our passengers as the highest priority.
Where do we find parking?
Unfortunately, we do not have designated parking for our excursions (Bar Harbor) however, there are many public parking lots available in Bar Harbor. Most of the public lots have a time limit of 3 hours to include the lot on the far corner of Main and West St. as well as the lot located at Main St. and Newport Dr. Street parking, in town, has a 2 hour limit however, further outside of town offers several all day street parking options. (a few blocks down West St. is one good option.) Parking tickets, as of the time this is written, are $15 through the town of Bar Harbor. The free Island Explorer Bus is another good option.
Please keep in mind that it is generally 10-15 degrees cooler out on the water. We recommend bringing along layers of clothing. Feel free to bring a blanket. Ponchos may be helpful on those misty days however, do to wind, we do not recommend use of umbrellas while on our vessels. (Do feel free to bring them along for use after your boating trip).
Are we allowed to bring food and drink?
Yes! Please feel free to bring along food and soft drinks on any of our vessels. We recommend bringing simple foods, treat it like a picnic and bring everything you may need to include condiments, utensils, bottle openers, etc.
Beer and Wine🍷 will be available for sale $ on our Margaret Todd and Bailey Louise Todd Sunset Cruises.Beer and Wine is also available on all Private Charters by request. No other alcohol is allowed to be carried on board our vessels. Additionally, all guests are screened as they board. In compliance with our license and for safety: Inebriated guests on the dock will not be allowed to board.
Are we allowed to bring our dog?
Yes! Pets are welcome on our Windjammer and Ferry cruises providing they are on a leash.
For the Chrissy, it is a the captains decision based on size of the dog and how many passengers are book on your trip. This is due to the smaller size of the vessel.
We don’t recommend dogs on our fishing trips because of the longer duration of the trip and for their safety. We don’t want them to catch a hook! We ask that you consider these things before bringing your dog along. .
Are there bathrooms on the boat?
There are heads on board all vessels except Chrissy. We do recommend using the facilities on land prior to your trip .
Do you provide life jackets/vests?
We do have Adult, Children and Infant PFDs available. It is not mandatory to wear them while on our vessels however, they are available if you feel more comfortable wearing them while enjoying the excursion. Our crew is happy to assist you.
Where do we board the boat?
Schooner Margaret Todd and Schooner Bailey Louise Todd are docked at the Bar Harbor Inn Pier at 1 Newport Dr. Bar Harbor, Maine. Please arrive for boarding 30 minutes before your scheduled trip.